COSMOS PLAN SDN BHD (Company No: 814290D)

(referred to as "Cosmos Plan" or "we" or "us" or "our" )

We are committed to protecting the privacy of the individuals & companies we encounter in conducting our business. Personal Information is important that identifies and relates to you.

*This Privacy Policy describes how we handle Personal Information we collect both through this website and through other means, for example from our forms, online forms, surveys that you complete, advertisements, telephone calls, emails & other forms of communications with us, as well as from agents, bankers, lawyers, developers or other third parties involved in our business dealings with you.

*Personal Information that we collect depending on your relationship with us (for example, as client - owner, client - purchaser, client- tenant, potential client or any other person relating to our businesses).

Personal Information collected from you or about you may include:

1. General Identification and Contact information: br> Your name, address, property details, email and contact details, maintenance and sinking fund rates, building approval, rental agreement, utility/council billings and relevant information pertaining to the property management /sale/rental of your property(ies)
2. Information collected from you will be used at present and in the future to provide and offer property and real estate services, properties preferred and location.
3. Marketing preferences and customer feedback and survey.

We use your Personal Information to:

1. Communicate with you and others as part of our business.
2. Send important information regarding changes to our policies, services, rates, relevant terms and conditions and other administrative information.
3. Make decisions on providing services related to your preferences.
4. Provide our real estate consultancy and relevant services to you.
5. Carry out market research and analysis including surveys.
6. Provide marketing information to you (including information about properties offered by third party partners) according to your preferences.
7. Manage our business operation and infrastructure to comply with internal policies and procedures, including those relating to accounting, auditing, billing and collections, IT systems, data and website hosting, record and document management.
8. Comply with applicable laws and regulatory bodies such as those relating to anti-money laundering and anti-terrorism, comply with legal process and respond to request from public and government authorities (including those outside your country of residence).
9. Establish and defend legal rights, protect our operations or those of any of our group companies or real estate business partners, our rights, privacy, safety or property and that of our group of companies.
10. Resolve complaints and handle request for data access or correction.

Cosmos Plan may make Personal Information available to:

• We may disclose your Personal Information to other subsidiaries and directly related company within our group namely Tropical Resort Lifestyle Sdn Bhd, Tropical Resort Lifestyle (MM2H) Sdn Bhd & Cosmos Plan Co., Ltd (Japan). These companies will treat your Personal Information as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such Personal Information only for the purposes and within the terms set out herein.
• Other Agents or agencies / negotiators, property developers.
• External third-party service providers such as solicitors, accountants, auditors, valuers, bankers and professional advisors.
• Government authorities and third parties involved in court action, we may share Personal Information with governmental or other public authorities including, but not limited to courts, law enforcement, tax authorities and criminal investigations agencies and third party civil legal process participants and their solicitors, accountants, auditors, valuers, bankers , professional advisors and representatives as we believe to be necessary or appropriate; a) to comply with applicable law, including laws outside your country of residence; b) to comply with legal process; c) to respond to requests from public and government authorities including public and government authorities outside your country of residence ;d) to enforce our terms and conditions; e) to protect our operations or those of our group of companies; f) to protect our rights, privacy, safety or property and that of our group of companies.
• Other Third Parties
  We may share Personal Information with purchasers and prospective purchasers or other parties in any organisation, merger, collaboration, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business, assets and stock.

Storage and Retention of Personal Information

• Your Personal Information shall be stored either in hard copies or in our Data storage systems operated by us or our service providers.
• Any Personal Information supplied by you will be retained by our organisation as long as necessary for the purpose.
• Access and Correction Requests, Questions and Concerns; we will assist you to access and correct your personal information held by us.
• Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or not up to date, you may make a request by contacting us.
• We will use reasonable efforts to comply with your request to access or correct your personal information.
• Please note that we may have to withhold access to your personal information in certain situations when we need to confirm your identity or where information requested for is of a confidential nature or in the event that we have received repeated requests for the same information. Nevertheless, we will notify you the reasons for not being able to entertain your request.

Links to Third Party Websites

• ? Please be informed that this Privacy Policy applies solely to the Site and does not apply to any party websites you may access from our websites. To determine how they treat your Personal Information, you should ensure that you read their respective privacy policies.
• Confidentiality ? Personal Information held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law in Malaysia that may from time to time be in force.
• Any questions, comments, suggestions or information other than Personal Information sent or posted to this Site, or any part of this Site by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.
• We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and /or post elsewhere such information freely.

Updates to Our Privacy Policy

• We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all updated versions, including but not limited to leaflets, brochures and hardcopy versions.
• Please check our website for information on our most up-to-date practices.

Please check our website for information on our most up-to-date practices.
hrcosmosplankl@gmail.com

We will get in touch with you if further information or clarifications are required.

January 2023